ICS's Trailer Marketing System (TMS) support program is a
comprehensive program that provides troubleshooting 24/7.
On-Site Training - designed to prepare facility
management to effectively administer and use all of OMNI~View™'s
functions and modules. Our training covers system set-up and
installation and includes a complete set of documentation
for future reference. We transfer the knowledge of our
products to site champions so they can administer and
support the program day to day, and train new or transferred
Trailer Marketing System
Overview: OMNI~View™overview teaches how to use
the Trailer Marketing System to manage all processes and
elements involved in trailer marketing. It provides an
overview of the product, how to configure the basic
features, and how to use the primary TMS functions. After
covering the basic terms and concepts, we focus on system
configuration including establishing equipment types and
sub-types and selecting trailer attributes for each sub-type
that the site desires to control. After asset configuration,
we put the program through its paces including adding
equipment, customer, vendor and driver information, and
customer rate and lease information. The product is
shipped with pre-configured user-defined tables.
Before we go live, we review table settings and information
and make changes to reflect your company's operation.
We also set up Area Views to reflect your yard layouts and
Skills and Knowledge
Gained: Basic familiarity with Trailer Marketing System
terms and concepts, TMS features, functions, and
configuration options. Prerequisites: A basic
understanding of trailer marketing concepts and familiarity
with the Windows environment.
Training key personnel:
Training regimens are tailored to meet the needs of our
clients. During installation, setup and deployment, we focus
on training key personnel. Our trainers use the system in an
operating environment every day.
On-site support - an ICS representative can come to the
customer site. During start up, on-site support is provided
as needed until the client has sufficient system knowledge
to provide front-level support and training. ICS offers
ongoing 24X7 support by phone once on-site support is
Our products are available
with support agreements. ICS's Customer Service Department
administers these agreements.
We repair all defects
discovered in the software that prevent the program from
operating in accordance with the system's documentation at
no charge. Purchase Orders are required for issues that fall
outside of these requirements or extend to areas that are
not supported in our agreement. In the case of
unsupported 3rd party equipment, the client is responsible
for contacting the appropriate vendor for support and
Telephone support -
A call to our help center results in an immediate response.
We resolve your issues in the shortest amount of time possible
utilizing resources around the clock if necessary.
E-Mail Support - We make it easy for clients to report
bugs by e-mail. Software fixes that grow out of normal post-installation
development and testing are distributed via e-mail or as
downloads from our FTP site.
Secure Remote Access - we can use Timbuktu and/or
SQL Enterprise Manager to troubleshoot issues that are brought
to our attention. We can make back-end changes to the system
from Afton, MN or St Paul, MN and post updates to the client
software via our FTP site. By remotely linking to
your system with a safe, secure Internet connection, we
can immediately take control of your database to troubleshoot
critical issues. With remote access, we become more
responsive than if we had offices across the street.